01
Standardize
One way, at every site.
Standardize
What it means
The product behaves the same for every site, role and user.
How I do it
I map where your workflow varies today and set one standard path.
About
Products that respect how care is delivered are the ones that scale.
I spent almost twenty years as Medical Director and Partner of a multi-provider dermatology practice, leading 10 providers and a team of 50 while seeing patients full time. I now advise health companies on what that taught me.
The AC Principles
Five disciplines of durable adoption.
The disciplines I led care delivery by, now applied to the companies building for it. Hover over each to see how. Tap each to see how.
02
Simplify
Fewer steps, higher adoption.
Simplify
What it means
If it is complicated, people stop following it.
How I do it
I count the steps and clicks in each workflow and remove what does not serve the user.
03
Support
No customer left alone.
Support
What it means
Nobody feels like they are on an island after the sale.
How I do it
I design onboarding, training and a clear point of contact for every customer.
04
Scale
Revenue follows use.
Scale
What it means
Growth comes from full use of what is already in place.
How I do it
I find unused capacity and bring existing customers to full use before you add more.
05
Sustain
Retention over replacement.
Sustain
What it means
Keeping people costs less than replacing them.
How I do it
I build the routines that keep teams and customers: clear roles, regular check-ins, one accountable lead.
Advisory
Three questions.
Every engagement.
Each engagement opens with a two-hour review of your care model and product. You leave with clear recommendations on the clinical, workflow and adoption problems to solve before you invest in growth.
Point of care
Where does your product enter the workflow, and who carries it forward?
Capability
What does it make possible that was out of reach before?
Economics
What drives the revenue, and whose work must change to realize it?
Ways to work together
Strategic advisory
For a product or care model in development. I assess clinical and operational fit before you build or sell.
Fractional CMO
For a company that needs clinical leadership. I lead care model, quality and clinical operations.
Market expansion
For growth into new states, sites or patient groups. I plan the clinical side so care holds as you scale.
Clinical excellence
Twenty years of patient care, today through AI-enabled telehealth and a private practice in development.
Visit the practiceThought leadership
Writing and speaking on innovative care models and AI in care delivery.
Read on LinkedInExperience
20Almost twenty years as Medical Director and Partner.
50Team led, including 10 clinical providers.
8,000Square-foot facility designed and opened in 2022, full within a year.
- Board-certified dermatologist
- Founder, private practice
- Licensed in seven states